STORE POLICY
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Return Policy
All purchases are NON-REFUNDABLE. Once an order is placed, we ARE NOT able to honor CANCELLATIONS/REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS! You may return your item for a store credit within 72 hours from order delivery date, as long as the item(s) are unworn, undamaged, and in new condition with product tags intact. Return requests outside the 72 hour return window will not be processed or accepted. Any transaction fees associated with the purchase are non-refundable. **Please note: Return shipping costs are at the customer’s expense. Expect to incur a postage fee at your local post office, to ship your item(s) back to us, as we do not offer free returns. Sale or mark down item(s) are ‘FINAL SALE’ and are not eligible for return. Once your item(s) are received, inspected and deemed in proper condition, a digital store credit will automatically be sent to you via the email you provided. Please allow 1-2 business days for return processing. You will receive an email confirmation once your return has processed. We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. In order to mitigate the need for any returns, customers are advised to please contact us at simonebaileeboutique@gmail.com for sizing recommendations, with product inquiries or any related customer concerns ‘prior’ to ordering. Our goal is to save both our customers and ourselves, time & money, and ensure all customers have a pleasurable, efficient, and seamless shopping experience.
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Exchange Policy
Unfortunately we do not offer exchanges due to the administrative burden of keeping track of customer requests, as well as the inherent risk of customers missing out on desired sizes, as a result of our extremely fast moving inventory. In order to avoid missing out on desired sizes, customers are advised to make a separate purchase for their desired items 'immediately' (i.e. updated size or color), and proceed with returning undesired items. A refund on initial purchases will be provided upon product return.
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